Practical support that meets you where you are.
You can engage with MASCOTTE any time you need help — from a single conversation to ongoing support.
Practical support that meets you where you are
Engage with MASCOTTE any time you need help — from a single conversation to ongoing support.
Compass Call
15–30 minute initial conversation
A calm, structured discussion to:
Clarify your situation
Identify priorities and urgency
Outline and agree on clear next steps
Ideal if you’re unsure where to begin.
Care Pathway Plan
Clear guidance and options
We help you understand:
Your needs and goals
Available aged-care options
Funding pathways and likely timelines
All explained in plain, respectful language.
Guided Referrals
Warm referrals that actually go somewhere
We:
Identify best-fit providers
Coordinate referrals and follow-ups
Reduce dead ends and delays
You’re not left chasing calls or repeating your story.
Advocacy & Reviews
Support when decisions feel hard
We provide preparation, coaching and support around:
Aged-care assessments
Reviews and reassessments
Complex or difficult conversations
Focused on dignity, fairness and informed choice.
Ongoing Navigation (Concierge)
Consistent support over time
Includes:
One ongoing point of contact
Administration, coordination and follow-up
Support as needs or circumstances change
Focused on dignity, fairness and informed choice.
How We Can Support You
Examples of the services MASCOTTE has on offer:
Supporting you to interact with aged care service providers to ensure your needs are met
Assisting you to find the right residential aged care home and providing help to move in
Giving you time to share your concerns and providing practical solutions
Helping you with any tasks that may assist to make your life easier
Taking you on outings so you can continue to enjoy your life
Our Service Structure
You can use one service — or combine several. We’ll help you choose what makes sense.